How To Work With Your Cable Assembly Vendor To Troubleshoot Problems

Cable assemblies are wonderful electrical components that allow everything from simple households to entire industries to move forward each day. When they function properly, everything seems to be right in the world. But if, and oftentimes when, these necessary structures malfunction, it can be stressful and frustrating for the user to identify the source of the problem. Professional and competent cable manufacturers should be able to help you identify the problem and manufacture a solution, but your relationship and your ability to communicate with your vendor is key to working through situation. Take a look at the following guide to help you, help your vendor:

Step One: Give your representative a call.

This may seem obvious, but the very first thing you should do at the very first sign of trouble is give your manufacturer a phone call. Request to speak with the representative who handled your account in the beginning if possible. You should try to make contact with the company before you make any other move. Even if the issue seems minor, first let your cable manufacturer know what is happening. In a lot of cases, the company will be familiar with the issue and offer you a quick solution of which you were initially unaware.

Step Two: Email or send photos.

It can be quite difficult for your representative to diagnose the problem without seeing your cable assemblies. While it is helpful for you to be as precise as possible, verbally, a visual will almost always be that much more enlightening. Take as many photos of the problem as possible, but do not forget the surrounding areas. Sometimes, your representative will catch a malfunction in the outlying regions of the product that you may not have previously caught.

Step Three: Note Any specific environmental factors affecting the assembly.

Always make mention of any variations in the environment. If your electrical wires are fastened to moving machinery, make note of it. Intense sunlight, extreme temperatures, repetitive vibrations and increased moisture in the air are all environmental factors that may cause problems to wires and cable assemblies. Be sure to make mention of any changes that may have occurred since the time of installation.

Remember: It is best to never disturb a cable or wire unless specifically instructed to do so.

Finally, wait for instruction from your cable manufacturer before moving or repairing any wires. Generally, one faulty repair can cause further, expensive damage.

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