How to Evaluate Your Custom Cable Manufacturer’s Customer Service

Participating in the custom cable manufacturing process and ordering a customized assembly can be daunting and stressful, particularly if it is your first time or if you are not completely sure about what you need. There are so many different facets to take into consideration when ordering wires, including but not limited to costs, modification requirements and timelines. The most efficient manner to navigate the system is to have a qualified and reliable representative from a professional and experienced business guide you through the process. This can be easier said than done, if you are not sure how to grade a company. Take a look at the following guidelines to help you in your search:

1. Check the Certifications and Experience.

When it comes to custom cable manufacturing, customer service is key for the reason that you need to be able to communicate your needs so that the wires and cables can be modified to your specificity. In order to be able to effectively fulfill your order, a company should be experienced and certified, proving they are up-to-date in meeting industry standards. The best way to check this, is to request a copy of the business’s certifications. While it is true that for many industries, certifications are just acronyms to place on a resume, the cable industry is different. The certifications matter and indicate that a company has trained and been tested to meet rigorous standards. So do your homework and make sure a company is qualified before you delve into its customer service.

2. Are they interested in details?

Check out what kind of questions the representative is asking. When fashioning a cable assembly, a good manufacturer will choose quality materials based on the environment in which the cable will be housed. If the cable is exposed to weather or other harsh factors, the manufacturer may need to choose different jacketing and shielding for protection. A good representative knows he should inquire about the environment. Requesting to see photos and/or blueprints is also a good sign that a company is interested in producing a good-quality cable assembly.

3. Do you feel comfortable asking questions?

Again, communication is key for custom cable manufacturing. You should feel at ease with the person assigned to coordinate your orders. Make sure you are able to effectively convey what you need, where you need it and when you need it. If you cannot find yourself clicking with the rep working with you, then you should consider whether you should seek out a new business altogether or just request a new rep.

Looking for someone to help you with your custom cable needs? Contact today for more information!